Cancellation Policy

Effective Date: September 20, 2026

Subscription Cancellation

You may cancel a recurring Hoopist subscription at any time before your next billing period.

Cancellation stops future recurring charges. Unless otherwise stated at checkout, cancellation does not automatically provide a refund for a subscription period that has already begun.

After cancellation, you generally retain access to applicable subscription features through the end of the period you have already paid for.

How to Cancel

If subscription management is available through your Hoopist account, you may cancel directly through your account.

You may also request cancellation by contacting:

info@hoopist.io

Please include the email address associated with your Hoopist account.

Event Cancellation

Event-specific cancellation terms may vary.

When applicable, cancellation deadlines and refund terms will be provided with the event information or at checkout.

If Hoopist cancels an event, registered customers will be notified and provided with the applicable refund, credit, rescheduling, or other remedy.

No-Shows

Failure to attend an event without cancelling within the applicable cancellation period does not automatically qualify for a refund.

Account Cancellation

Cancelling your account or subscription does not automatically reverse previously completed transactions.

Refund requests remain subject to the Hoopist Refund & Dispute Policy.

Hoopist may also suspend or terminate accounts in accordance with its Terms & Conditions.

Questions?
Contact info@hoopist.io