Effective Date: September 21, 2026
Hoopist wants customers to understand what they are purchasing before completing a transaction. Our refund policy depends on the type of product or service purchased.
Subscriptions
Hoopist subscriptions provide access to the features and services described at the time of purchase.
Unless otherwise stated at checkout, subscription purchases are generally non-refundable once the subscription period has begun.
Hoopist may issue a refund when appropriate, including for:
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Duplicate charges
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Incorrect charges
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Unauthorized transactions
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Technical billing errors
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Services that were not provided as described
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Other circumstances determined by Hoopist
Events
Event purchases are subject to the terms presented for the specific event.
If Hoopist cancels an event, customers will be notified and may receive a refund, credit, rescheduled participation, or another remedy depending on the circumstances and the terms provided for that event.
If an event is postponed, Hoopist may provide an opportunity to attend the rescheduled event or another remedy described in the applicable event terms.
A customer’s failure to attend an event does not automatically qualify for a refund.
Requesting a Refund
To request a refund, contact:
info@hoopist.io
Please provide:
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Your name
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Hoopist account email
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Order or transaction number
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Date of purchase
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Product or service purchased
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Reason for the request
We may request additional information when necessary to review the transaction.
Payment Disputes
If you believe a transaction was unauthorized or incorrect, please contact Hoopist before initiating a payment dispute whenever possible.
We will review the transaction and work with you to resolve legitimate billing issues.
If a payment dispute or chargeback is submitted through a payment provider, Hoopist may provide transaction and fulfillment information necessary to respond to the dispute.
Nothing in this policy limits any rights available to customers under applicable law.
Refund Processing
Approved refunds are generally returned to the original payment method.
The time required for a refund to appear in your account may depend on your bank or payment provider.
Questions?
Contact info@hoopist.io