The New Wave

Team Hoopist

Compete at a higher level or just enjoy a recreational game with friends and everything in-between with the new platform: Hoopist (hoop-ist, like a chemist). Much like a chemist studies the building blocks of chemistry, a Hooper is a student of the game of basketball
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Customer Support

Effective Date: September 20, 2026

At Hoopist, we want every player, fan, and customer to have a clear and straightforward experience.

Whether you have a question about your account, subscription, merchandise order, event, payment, or another Hoopist service, we’re here to help.

Contact Us

Email: info@hoopist.io

Website: https://hoopist.net

Mailing Address:
2451 Grapevine Mills N. Blvd, Grapevine, TX.

What We Can Help With

Our customer support team can assist with:

  • Account questions
  • Subscription and billing questions
  • Merchandise orders
  • Returns and exchanges
  • Refund requests
  • Event questions
  • Payment issues
  • Promotional offers
  • General questions about Hoopist

When contacting us about a purchase, please include your name, account email, and order or transaction number when available.

Please do not send passwords, full payment-card numbers, security codes, or other sensitive payment information through email.

Response Time

We generally respond to customer inquiries within 2 business days.

Event-day questions may be handled directly by Hoopist event staff when applicable.

Payment Questions

If you believe you were charged incorrectly or do not recognize a Hoopist transaction, please contact us so that we can review the transaction and help resolve the issue.

Account Security

Hoopist will never ask you to provide your account password through email, text message, or social media.

If you believe your account has been compromised, contact us as soon as possible.

Hoopist Customer Support
info@hoopist.net