Customer Support
Effective Date: September 20, 2026
At Hoopist, we want every player, fan, and customer to have a clear and straightforward experience.
Whether you have a question about your account, subscription, merchandise order, event, payment, or another Hoopist service, we’re here to help.
Contact Us
Email: info@hoopist.io
Website: https://hoopist.net
Mailing Address:
2451 Grapevine Mills N. Blvd, Grapevine, TX.
What We Can Help With
Our customer support team can assist with:
- Account questions
- Subscription and billing questions
- Merchandise orders
- Returns and exchanges
- Refund requests
- Event questions
- Payment issues
- Promotional offers
- General questions about Hoopist
When contacting us about a purchase, please include your name, account email, and order or transaction number when available.
Please do not send passwords, full payment-card numbers, security codes, or other sensitive payment information through email.
Response Time
We generally respond to customer inquiries within 2 business days.
Event-day questions may be handled directly by Hoopist event staff when applicable.
Payment Questions
If you believe you were charged incorrectly or do not recognize a Hoopist transaction, please contact us so that we can review the transaction and help resolve the issue.
Account Security
Hoopist will never ask you to provide your account password through email, text message, or social media.
If you believe your account has been compromised, contact us as soon as possible.
Hoopist Customer Support
info@hoopist.net